Proxy Access (Acting on Someone Else's Behalf)
How parents, family members, and carers can apply to book appointments, order repeat prescriptions, or view health records for someone else.
What is proxy access?
Proxy access lets a parent, family member, or carer use the NHS App or online services on another patient's behalf.
Depending on the level of access agreed, a proxy representative can book or cancel appointments, order repeat prescriptions, and view parts of the patient's GP health record or test results.
How to apply for proxy access
Step 1: Request a Proxy Access Consent Form
Ask for a Proxy Access Consent Form using our online form (select admin query) or collect a paper copy from reception.
Step 2: Provide identification for both people
Bring photo ID and proof of address for both the representative and the patient to reception. For a child, please also bring their birth certificate or proof of parental responsibility if not already on record.
Step 3: Review and activation
Our team will check the consent form and identification, link the profiles safely, and confirm when proxy access is active in your NHS App.
Proxy access for children and young people
In line with NHS England and Royal College of General Practitioners guidance, proxy access for children changes as they grow older:
Under age 11
Parents or guardians with parental responsibility can have full proxy access to book appointments, order repeat prescriptions, and view the child's record until their 11th birthday.
Ages 11 to 15
On a child's 11th birthday, online record access is automatically restricted and reviewed. In line with Gillick competence, a doctor will assess capacity and the young person's wishes before continuing or adjusting parent access.
Age 16 and over
From age 16, young people manage their own health record via the NHS App. Proxy access for a parent or carer continues only with the young person's explicit consent, or if they lack capacity.
Proxy access for adult relatives and carers
An adult with capacity can give signed consent for a trusted relative or carer to order repeat prescriptions, book appointments, or view their medical record.
Where an adult patient lacks capacity to give consent, we can set up proxy access for a representative holding a registered Lasting Power of Attorney (LPA) for Health and Welfare, a Court of Protection deputyship, or where a GP confirms it is in the patient's best interests.